I've been overcharged for my order, what should I do?Updated 2 years ago

We're sorry if you've been charged more than you were expecting for your order.

There are a couple of reasons why it may appear you've been charged more than you were expecting.

Step 1: Check your currency

Please be advised that prices are in US Dollars. If your local currency is different then your bank will convert the amount using their exchange rate.

Step 2: Check your promo code

If you've used a promo code on your order, the discount may not apply to all of the items in your basket. There are certain exclusions with some promo codes and you can find these in the terms and conditions that would have been included when you received the code.

Step 3: Contact us

If you still believe you've been overcharged for your order, then please contact us through 'Live Chat' or Give us a call and we'd be happy to look into it further for you.