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Returns & Refunds

How do I return my package?

At Shapessy, we will happily accept your return, providing it meets the below criteria:. To initiate a return, please follow the steps listed below:. * Please note that general wear and tear over time, damage caused by incorrect washing, neglect, or

Can I exchange an item?

Since we want to add more value to your shopping experience, In case of sizing issues, we are offering 30 DAYS FIT ASSURANCE in order to avoid any unnecessary hassle on your side, you can keep the product/s that you have initially received, and we wi

What happens to my refund if I'm no longer using my card?

Your refund will be returned to the mode of payment used for the purchase. When a card is lost, stolen, or canceled, the refund will still go back to the card however, you need to contact the customer service department of the issuing bank of your ca

My refund is incorrect, what should I do?

We're really sorry if we've made a mistake with your refund!. If this is the case, please Contact Us, and our Shapessy Customer Care Team will sort it out for you as soon as possible. Please make sure that you include your order number and any item d