My refund is incorrect, what should I do?Updated 2 years ago

We're really sorry if we've made a mistake with your refund!

If this is the case, please Contact Us, and our Shapessy Customer Care Team will sort it out for you as soon as possible. Please make sure that you include your order number and any item details relating to the refund when you get in touch.

The following may affect the amount you have been refunded:

• The extra shipping fee is not refunded when you return an item

• A promo code was applied so the refund amount is based on the product cost paid (less the discount).